Refund Policy

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At Regal Tec, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple return and refund policy. Please review the details below:

1. Refund Eligibility

To be eligible for a refund, you must return the item within 10 business days of receiving your order. The item must be in its original packaging and in unused condition.

2. How to Request a Refund

To initiate a return or request a refund, please contact our customer support team at (gareth@regaltec.co.za). Be sure to include your order number and reason for the return.

3. Return Shipping

You will be responsible for the cost of return shipping unless the item is defective or was shipped incorrectly. We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your payment method.

5. Non-Refundable Items

Certain items, such as [list non-refundable items like personalized or custom products, etc.], are not eligible for a refund. Please check the product description for any specific exclusions.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide a full refund or exchange, including return shipping costs.

7. Contact Us

If you have any questions about our refund policy or need assistance, please reach out to our customer service team at gareth@regaltec.com